Frequently Asked Questions (FAQs)

1. Do you deliver to my country?

We currently offer free delivery across the UAE and Australia. For all other destinations, please contact us at support@wbring.com to check availability.

2. Do I need to be a certain age to purchase?

Yes. By law, vape products can only be sold to individuals who meet the legal purchasing age in their jurisdiction.

3. How long does delivery take?

Delivery timelines vary by location and are estimates only. Orders are dispatched from our warehouse in Dubai.

4. Is delivery really free?

Yes. All orders within the UAE and Australia qualify for free delivery, with no minimum order value required.

5. Can I return a product?

Due to health and safety regulations, opened or used vape products and e-liquids cannot be returned. Unopened, unused, defective, or damaged-on-delivery products may be eligible for return — see our Refund & Return Policy.

6. How do I request a refund?

Contact us within 48 hours of delivery with your order number and supporting images. Approved refunds are processed to the original payment method within 7–14 business days, depending on the payment provider.

7. How can I track my order?

Once your order is dispatched, you will receive a confirmation with tracking details to the email address provided at checkout.

8. What payment methods do you accept?

We accept payments via secure payment gateways. All prices are displayed in AED unless stated otherwise, and VAT applicability is shown at checkout where required.

9. Are your products safe?

Vape products may contain nicotine, an addictive substance. Our products are not medical devices and are sold as-is for lawful use only. Use is entirely at the customer’s own risk.

10. How do I contact customer support?

Email us anytime at support@wbring.com and our team will assist you.